We are working to keep you safe

We are happy to welcome you into our branches.

We appreciate your continued patience and support. In keeping with state and local guidance, our lobbies will reopen for full access on Monday, June 1, 2020. For every member’s safety, and the safety of our staff, we thank you for respecting the following requests while a guest in the branch:


Wear a maskWEAR A MASK
For security purposes, during a branch visit we may ask you to briefly remove your mask in order to identify you. Your cooperation is appreciated.


maintain a safe social distanceMAINTAIN A SAFE SOCIAL DISTANCE
To ensure we are able to provide the safest situation possible, branch capacity limits are in effect at all branches. You may be asked to wait to enter.


Do not enter a branch if you feel unwellDO NOT ENTER A BRANCH IF YOU ARE EXHIBITING ANY SYMPTOMS OF COVID-19 
Fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea, vomiting, or diarrhea.


ATM, drive thru, mobile banking and online bankingLIMIT IN-PERSON BRANCH BANKING 
All branch lobbies are open for normal business hours, however, when possible please use Drive-Thru, drive-up ATM, Online Banking, and Mobile Banking services. 


If you need to visit a branch but don't feel safe going inside, we have drive-thru banking available during normal business hours at our Florissant and Brentwood branches, as well as video teller in O’Fallon with no appointment necessary.


BRENTWOOD
  • Drive Thru service during normal business hours
  • ATM- 24 hours with cash and check deposit at the drive-up ATM
  • Depository Drop Box
    (During lobby service disruption Night Deposit will be processed multiple times per day)
FLORISSANT
  • Drive Thru service during normal business hours
  • ATM- 24 hours
  • Depository Drop Box
    (During lobby service disruption Night Deposit will be processed multiple times per day)
 
KIRKWOOD
  • ATM- 24 hours
  • For Drive-Thru service please visit our Brentwood location during normal business hours
LAKE SAINT LOUIS
  • ATM- 24 hours with cash and check deposit
  • For Drive-Thru service please visit the Video Teller at our O'Fallon location during normal business hours
 
O'FALLON
  • ATM - 24 hours with cash and check deposit (located next to temporary branch)
  • Drive Thru (closed due to construction)
  • Video Teller service during normal business hours (located next to temporary branch)
  • Depository Drop Box - located at the temporary branch 
    (During lobby service disruption Night Deposit will be processed multiple times per day)
ROBERT A. YOUNG 
  • Secure building. Proper identification required.
  • ATM- 24 hours for persons granted building access
  

MAKE YOUR LOAN PAYMENTs ONLINE

To make your loan payment with a debit card using our online payment option click here. We are currently waiving the convenience fee of $7 that applies. Loan payments made after 3:00 pm will be applied the next business day.  


DIGITAL BANKING ACCESS and SUPPORT

If you need help setting up digital services our staff is ready to assist. These services are extremely convenient anytime, but are especially critical now. Call 636.720.2400 and our knowledgeable member services consultants can help you get started and teach you how to bank on your phone, tablet or computer. 

The safest and easiest way to access your money 24 hours a day during this outbreak is through our digital banking services.

Bank on Your Computer

Interactive Video Player

24-hour secure access to real-time account information and banking capability from the convenience of your computer. 

  • Pay Bills
  • Transfer Money
  • Manage all your accounts
  • Check your credit score
enroll in online banking

Bank on Your Mobile Phone

Interactive Video Player

WIth an eligible account, a smartphone and internet access, you can conveniently and securely access your accounts anytime, anywhere.

  • Deposit Checks 
  • Manage Accounts and Pay Bills
  • Transfer Money
  • Check your credit score

Available on the “APPLE” App Store   Get it on Google play.

Pay Bills Online

Interactive Video Player

Use Online Banking to pay your bills electronically from your West Community accounts. Bill Pay is safe, secure and easy to set up and use.

  • Next Day Payments
  • Account to Account Transfers
  • Receive eBills
  • Set up Automatic Payments

Enroll in Online Banking

 

Limited scheduled appointments are available for services that can not be handled at the drive-thru, ATM, or with our digital services. Call 636.720.2400 to inquire about appointment times. NOTE: If you are experiencing symptoms, we are unable to see you in person. However, we will do everything possible to manage your needs over the phone.


Protect yourself from cyber scams

It is important to note that if we reach out to you, we will NEVER ask for confidential information such as your name, password, personal identification number (PIN) or other account information.  You can review the Federal Trade Commission's advice for consumers to protect yourself from scams.


SBA Providing Disaster Assistance Loans for Small Businesses Impacted by Coronavirus (COVID-19)

The SBA is working directly with state Governors to provide targeted, low-interest loans to small businesses and non-profits that have been severely impacted by the Coronavirus (COVID-19). The SBA’s Economic Injury Disaster Loan program provides small businesses with working capital loans of up to $2 million that can provide vital economic support to small businesses to help overcome the temporary loss of revenue they are experiencing. Small business owners in many states are now eligible to apply. Apply for disaster assistance.

In addition we are actively working to utilize the SBA Paycheck Protection Program for our existing members.


COMMUNICATION UPDATES

Throughout this crisis, our goal continues to be to ensure the health and safety of you and our employees while providing you minimal interrupted access to our services. Like you, our employees are dealing with the health and safety of their families and managing their lives. With that in mind, we ask for your patience and understanding in an effort to help our employees through this crisis as we temporarily suspend lobby access at all our branches.

We will continue to monitor the situation and communicate through email, our website, and our social media channels.