Fraud Alert

Credit Union phone spoofing notice

We have experienced an increased volume of fraudsters spoofing West Community Credit Union phone numbers and impersonating employees. Their intent is to obtain your personal identification and account information to steal your identity and/or have access to your money.

If you receive a phone call from West Community asking you for any personal identification, online banking information or account information it is most likely an impostor fraudulently representing a credit union employee. Even if the call appears to be coming from our 800-number or local 636-720-2400, hang up and call the credit union directly to ensure you are speaking with an authorized credit union representative. 

 

AS A GENERAL GUIDELINE, BE HIGHLY SUSPICIOUS ANYTIME YOU ARE REQUESTED TO PROVIDE PERSONAL INFORMATION OVER THE PHONE, MESSENGER OR EMAIL.

If you have given out your personal information on an unsolicited phone call or text message, please call Member Services at 636.720.2400.

 >> Learn more about coronavirus scams.


beware suspicious phone and email scams

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The security of your personal information is a primary goal of the credit union. That is why we will NEVER ask you for confidential information, like full social security number, full bank account number, debit or credit card numbers, or PIN in an email or an unsolicited phone call. 

You can reduce the risk of falling victim to fraudulent phone calls and text messages by following these steps:

  • Be aware - legitimate businesses do not make unsolicited calls for personal, sensitive information. If you receive an unsolicited call asking this, it is probably a scam.

  • Don't give in to pressure - many times the caller will pressure or try and scare you into giving your personal information. If so, simply hang up.

  • Be skeptical - caller ID can be faked. Hanging up is your best defense.

  • Don't respond to unverified text messages asking you to call your financial institution or click any links.

  • When in doubt, hang up. Please notify the credit union if you suspect that someone has impersonated a credit union representative.